Last updated: May 2025
Using our website or mobile application means you agree to these Terms of Service. When you create your account, you will be asked to tick a box confirming acceptance. You cannot access our booking services without doing so. Acceptance is unconditional - you cannot accept only certain parts of these terms.
By accepting, you also confirm you have read our data protection provisions (Part 1) and our Cookie Policy (Part 3).
TranspOnyx reserves the right to suspend or close any account in the event of a breach of these terms.
We may update these terms at any time. Changes take effect as soon as they are published on the platform. If a change occurs after you have already paid for a booking, it will not apply to that specific transaction. We may also introduce new services, paid or free, at any time.
TranspOnyx is a licensed private hire and chauffeur company (VTC - Voiture de Transport avec Chauffeur). Our services include airport transfers, point-to-point journeys, hourly hire, private guided tours and luggage transport. We operate under VTC licence number EVTC006180074 and comply with Articles L 231-1 to L 231-4 of the French Tourism Code and Decree No. 85-891 of 16 August 1985.
Anyone can create an account for free via the website or mobile app. When registering, you choose a personal login and password that are strictly confidential and non-transferable. You are responsible for keeping them secure. TranspOnyx may change or delete a login if operationally necessary, with prior notice to you.
You will be asked to provide your name, email address, phone number and postcode. We do not store your bank card details - these are held securely by Stripe or SumUp, our payment providers. You authorise your bank to debit amounts shown on invoices issued by TranspOnyx. You are responsible for ensuring the information you provide is accurate and up to date.
To use our booking services you must be legally capable of entering into a contract. You access the service using your personal login and password. Any booking made under your credentials is considered to have been made by you.
You agree to behave reasonably and that, at the time of pickup, neither you nor your passengers will:
These obligations apply to any passenger travelling in your place.
All bookings must be made at least 12 hours before the scheduled pickup time. When filling in your request, you will need to provide: pickup and drop-off locations, vehicle type, passenger name, mobile number, email address, number of passengers and, for airport pickups, your flight number.
Bookings for pickup in Monaco must be made at least 2 hours in advance (4 hours between 1 November and 30 April).
Bookings made between 8 PM and 8 AM for the following day cannot be automatically confirmed through the platform. Please call our reservations team directly to check availability.
Once we accept your booking, you will receive a confirmation by email or SMS with a full summary of the journey details.
You may cancel free of charge up to 4 hours before the scheduled pickup. Cancellations made within 4 hours of the pickup, or after the driver has already departed, will be charged at 100% of the journey price.
During periods when most of our fleet is committed to large-scale events (trade shows, festivals, film shoots, weddings, major sporting events and similar), the following conditions apply:
Beyond these deadlines, any cancellation or modification will be charged at 100%. TranspOnyx will make every reasonable effort to resolve disputes amicably before any formal proceedings.
A cancellation fee of 20% applies to all prepaid promotional bookings, regardless of when the cancellation is made.
For hotel and address pickups: if you have not boarded the vehicle within 20 minutes of the agreed pickup time, TranspOnyx reserves the right to consider the journey as fulfilled and charge the full fare.
For airport pickups where you have provided your flight number: your driver will monitor your flight in real time and adjust the pickup time accordingly. You benefit from a free waiting allowance of 60 minutes from the actual landing time. After that, additional waiting is charged at 1 euro per minute.
If the driver has not arrived within 30 minutes of the agreed time and you cannot reach us, the journey will not be charged.
Adding a stop that falls directly on the planned route carries no surcharge. A stop that requires a detour will be charged per kilometre from the second kilometre onward.
| Vehicle | Rate per extra km |
|---|---|
| Standard Sedan | 3 euros |
| Business Sedan | 4 euros |
| Business Minivan (7 seats) | 5 euros |
| Business Minivan (8 seats) | 6 euros |
The first additional kilometre on any stop is complimentary.
If a stop exceeds 5 minutes, waiting time is charged in 30-minute increments at the following rates:
| Vehicle | Hourly rate |
|---|---|
| Standard Sedan | 60 euros/hr |
| Business Sedan | 70 euros/hr |
| Business Minivan (7 seats) | 80 euros/hr |
| Business Minivan (8 seats) | 90 euros/hr |
When a journey involves pickups or drop-offs at both Terminal 1 and Terminal 2 of Nice Cote d'Azur Airport, a fixed supplement of 10 euros applies, regardless of vehicle type. Additional waiting fees may also apply as per the schedule above.
We accept card payments via Stripe and SumUp, as well as cash. Cheques are not accepted. Payment can be made at the time of booking online or directly to the driver at the start or end of the journey, subject to the prepayment conditions below.
If a journey is cancelled because of a delay attributable to the driver, any amounts already paid will be refunded in full.
Any late or missed payment will incur a fixed penalty charge of 15 euros. Repeated non-payment may result in account closure.
The journey begins when the passenger boards the vehicle and ends when they disembark for the last time.
You must be at the agreed pickup point at the agreed time. If you are not there within 15 minutes of the pickup time, waiting charges will apply automatically. After 30 minutes, the driver is considered free to leave.
Please treat the vehicle with reasonable care. Any damage caused by a passenger will be charged to the account holder at the cost of repair or replacement. All passengers must wear seat belts at all times.
Smoking is prohibited in all vehicles. Carrying flammable, explosive, corrosive or toxic substances is also strictly forbidden.
Luggage (a maximum of one cabin-size case per passenger) should be placed in the boot. Luggage remains the passenger's responsibility at all times - it cannot be left in the driver's care. The driver may refuse to load items that are oversized, too heavy or that pose a risk to safe transport.
A driver may decline to carry a passenger who is visibly drunk, behaving dangerously, exceeding the booked passenger count, carrying more luggage than booked, or behaving inappropriately. In these cases the full fare remains due.
In the event of force majeure, TranspOnyx may cancel a journey without charge. You will be notified by email.
Once a booking is confirmed, changing the drop-off address will incur a surcharge based on the extra distance or time involved. The original fare remains payable as a minimum. The driver has the right to refuse a destination change if it is not practical.
Because the fare is agreed in advance, the driver chooses the most direct or fastest route. You may suggest a different route and the driver may accept, though this is at their discretion. The same applies to any intermediate stops or detours you request.
We require all drivers working under the TranspOnyx platform to hold the licences required by French law. However, TranspOnyx cannot be held responsible for changes in a driver's circumstances that we were not made aware of.
The booking platform aims to be available 24 hours a day, 365 days a year. We may occasionally need to suspend access for maintenance, upgrades or unforeseen technical issues. We will minimise disruption wherever possible but cannot be held liable for any losses resulting from temporary unavailability.
A booking represents a contract between you and the driver. TranspOnyx acts as the platform through which bookings are made and is not a party to the individual journey contract. Accordingly, TranspOnyx's liability in connection with the execution of any journey is limited to the amount paid for that journey or its cancellation.
If you experience a problem during or after a journey, please report it to us immediately. Failure to raise an issue promptly may limit your ability to seek redress.
If you have a complaint, please write to us at: TranspOnyx Sarl, 163 Boulevard de la Madeleine, 06000 Nice, France, or by email to contact@transponyx.com. We will do our best to resolve the matter amicably. In the event of an unresolved consumer dispute, you may refer the matter to a certified consumer mediator. Details are available at the EU Online Dispute Resolution platform.
If any provision of these terms is found to be unenforceable, it will be treated as removed and the remaining provisions will continue in full force.
These terms are governed by French law. Disputes between commercial parties are subject to the exclusive jurisdiction of the Nice Commercial Court (Tribunal de Commerce de Nice).
A cookie is a small text file that a website or app places on your device when you visit or use it. It allows the site to recognise your device on future visits, remember your preferences and generally make the experience smoother. Cookies themselves do not give us access to your device or any information beyond what they store.
We use cookies for two main purposes. The first is to keep the platform working properly - for example, remembering that you are logged in so you don't have to enter your password on every page. The second is to personalise your experience, such as remembering your language preference or keeping your booking details between sessions.
We do not use cookies to build advertising profiles or to track you across other websites.
Essential cookies - These are necessary for the platform to function. Without them, features like login and booking would not work. They cannot be switched off.
Functional cookies - These remember choices you have made (such as your preferred language or country) to improve your experience on return visits.
Some pages may use Flash-based content managed by Adobe Flash Player. Flash cookies work differently from standard browser cookies and are managed through Adobe's own settings. If relevant, you can manage them directly at Adobe's website.
By creating an account or subscribing to our services, you consent to our use of cookies as described above. You can withdraw consent at any time by closing your account, as set out in your user account settings.
You can also manage cookies through your browser settings. Most browsers allow you to block, delete or be notified before a cookie is set. Please note that blocking essential cookies may prevent you from using parts of the platform, including the booking system. Instructions for the main browsers:
If you have any questions about how we use cookies, please get in touch at contact@transponyx.com.